Terms and Conditions
The booking is processed after receiving the advance amount. If we fail to give you confirmation on your requested date, then the entire Advance amount is refundable to you. Flight tickets are issued based on the minimum available fare.
- Kindly reconfirm the departure terminal and the flight schedule from the Airline before leaving for the Airport.
- Please reach the Airport 3 hours before the scheduled departure time.
- Web check-in is mandatory for all passengers. You will have to show your boarding pass/e-boarding pass along with your Identity card to the CISF staff at the Entry Gate. (Please Note: Airlines may charge for Web check-in Service. Applicable charges are not included in Package & need to be paid by the Passengers only)
- A self-declaration will be taken during the process of web check-in. A boarding pass will be issued only once the passenger gives this self-declaration.
- Passengers will be checked for temperature and asked to display the status of the Aarogya Setu app by the staff at the entry gate of the Airport. In case of non-availability of Aarogya Setu, the passenger will be directed to a counter provided by the Airport where the Aarogya Setu app can be downloaded.
- A green status on your 'Aarogya Setu' App is mandatory to enter the terminal.
- If you cannot print the baggage tag, you should mention the PNR number and your name as registered in your booking on a thick piece of paper and affix it / tag it with a strong string to your check-in baggage at a prominent place for identification.
- If you are denied travel due to high temperature, a change in travel date might be offered. The change fee might not be applied, and you may change your flight for a later date by paying the difference in fare. This process is entirely at the discretion of the respective airlines.
- As an extra precaution, Airline are temporarily suspending Food and Beverage services on board. F&B consumption on board is not permitted, and we recommend that they be consumed at home or at the airport premises.
- All passengers shall use a face cover/mask during boarding and travel. They will also follow hand hygiene, respiratory hygiene, and environmental hygiene.
- During the flight, if you feel unwell, have breathing difficulty, or have any other health-related problems, then such a situation should be brought to the immediate notice of the Airline cabin crew on board. The airline cabin crew will assist in handling the situation.
- Vulnerable persons such as the very elderly, expectant mothers, passengers with ailments are advised to avoid air travel.
- On the Airline, no seat is provided to Infant.
- To avail of the arrival transfers, please check the hotel representative holding the placard of your name/hotel name.
- Transfers and Sightseeing tours (if included) are on SIC (seat in coach) / shared basis.
- If the return flight is late in the evening, the guest has to Check out from the hotel at 11 AM or at
- the time specified by the hotel.
- Please provide government-issued id's to process the reservation.
- The guest must carry a confirmed hotel voucher at the time of Check-in at the hotel.
- At the hotel, entrance guests will be checked for temperature and asked to display the status of the Aarogya setu app. Normal body temperature and a green status on your Aarogya setu app are mandatory to enter the hotel.
- Guests showing any Covid symptoms will be denied entry inside the hotel. In such cases, applied cancellation charges will be at the discretion of the booked hotel.
- All the guests are requested to follow hand hygiene, respiratory hygiene, and environmental hygiene.
- For an extra Adult / Child, either a Rollaway bed or mattress shall be provided in hotels.
- The request for an adjacent or adjoining room will be subject to availability.
- Room allocation (Twin bed / Double bed) is at the discretion of the hotel.
- The standard check-in time of the hotel is 2 PM & the check-out time of the hotel is 11 AM (exact timings may be reconfirmed with the hotel directly).
- The guest must settle the payment directly for early check-in and late check-out.
- Buffet services are unavailable in hotel restaurants.
- Fixed / chef choice meals will be provided to the staying guests as per booked meal plans.
- The number of meals always corresponds to the number of nights booked, and breakfast is not provided on the day of arrival.
- The hotel has the right to claim the damages incurred by any guest.
- The guests are requested to carefully take care of their personal belongings and avoid leaving them unattended.
- Due to Covid Guidelines, a few services like Swimming pool, Spa & Gymnasium, Restaurants & Bar, etc., are not operational in the hotel.
- The cost of additional services availed by the guest, which are not part of our package inclusions, is to be settled directly at the hotel.
- Minibar facility (if available) in the hotels is chargeable.
- It is mandatory to carry the age proof of children (02 to 11 yrs) and infants (below 02yrs) and other travel documents. Children above 11 years shall be considered for an adult cost.
- This hotel is suggested based on the feedback taken from our customers. Still, we request that before finalizing the tour with us, kindly go through the hotels' website and read the reviews.
- We have made all possible efforts to make Hotel related information as authentic as possible. We hold no responsibility if any of the information is incorrect / changed. We solicit the discretion of the customer before finalizing the hotel.
- If the tour cannot be availed altogether due to pandemic, then our liability will be limited to refund of tour money after deducting 5% of the tour costs and amount spent towards the booked services held up with service providers. Once the tour commences, there shall be no refund.
- We shall not be bound to refund the amount held up with the service providers like Airlines, Hotels, etc. unless they refund us in our Bank account.
Important Information:
Given the COVID-19 situation, different state governments have laid out their respective protocols for passengers coming to their states as visitors/tourists. Before you travel, make sure to read and understand the complete guidelines of the city/state you are traveling to, especially whether there is a mandatory requirement for the RT-PCR Test. Please comply with the same, so your travel plans are not affected. Kindly go through the government guide/website for state-wise regulations. State regulations are subject to change; please also visit the state government official websites for updates.
Health Screening:
- RT-PCR test is mandatory for all passengers
Passenger Obligation:
- Passenger is required to fill up ICMR Health form on arrival
- Passenger is required to undergo COVID-19 Test at the Airport
- All passengers must download Aarogya Setu App
Airport/State obligation:
- Conduct COVID-19 test for passenger
Cancellation Policy:
- Advance booking amount to confirm the reservation: 100% of the package amount.
- If cancellation is made any time not less than 45 days before departure: 10% of total package cost + cancellation charges of issued Flight tickets & hotel shall be deducted.
- If cancellation is made 45 to 30 days before departure: 15% of total package cost + cancellation charges of issued Flight tickets & hotel shall be deducted.
- If cancellation is made 30 to 15 days before departure: 20% of total package cost + cancellation charges of issued Flight tickets & hotel shall be deducted.
- If cancellation is made 15 to 10 days before departure: 30% of total package cost + cancellation charges of issued Flight tickets & hotel shall be deducted.
- If cancellation is made within 10 days before departure, 100% of the tour cost shall be deducted.
- If a passenger is denied entry to board the flight due to a health condition, the entire package amount shall be forfeited. Request to change the date will be considered as a new booking only.